Contact Centre Team Leader
Red Recruitment is looking to recruit a Contact Centre Team Leader for our client. You will play a pivotal role within their Contact Centre. From leading and motivating a team of agents to optimising customer interactions and appointments, your efforts will directly contribute to our mission of providing flexible finance options to all our customers.
Salary: £33,400 per annum.
Benefits and Package for a Contact Centre Team Leader
* Salary: £33,400
* Hours: Full-time
* Contract Type: Permanent
* Location: Melton Mowbray
* Christmas Bonuses
* 25 days holiday plus bank holidays (increasing to 28 depending on service)
* Extra days holiday over Christmas
* Health Care Plan
* Free Parking
* Company Pension
* Yearly pay rises offered
Key Responsibilities
* Lead and motivate your team to hit targets
* Deliver excellent customer service
* Train, coach, and develop team members
* Monitor performance and improve results
* Ensure compliance through regular reviews
* Run team meetings and support collaboration
* Follow and promote company processes
* Support customer queries via phone and email when needed
* Drive first contact resolution
* Work closely with other teams to resolve issues
* Share knowledge and support the wider team
Key Skills and Experience
* Exceptional organisational skills and a keen eye for detail.
* Proven experience in leading or mentoring a team in a Contact Centre environment.
* Strong interpersonal and communication abilities.
* A proactive and problem‑solving mindset with a passion for delivering excellence.
* Excellent customer service with a 'customer first' mentality.
* Strong communication skills, both written and verbal.
* Computer literate & a proficient/advanced user of Microsoft Excel.
* A growth mindset that actively seeks opportunities to develop and grow themselves, colleagues & their business.
* Self‑motivated/upbeat individual with the ability to work fast‑paced, learn quickly and retain a high‑level of information.
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