We are seeking
a compassionate and dynamic Service Manager to lead our Help at Home programme across Cambridgeshire. You will oversee service delivery, manage a team of staff and volunteers, and ensure high-quality support for clients transitioning from hospital, or coping with illness at home.
About Us
Care Network Cambridgeshire is a trusted, local charity dedicated to helping people stay healthy, independent, and connected within their communities. We support individuals across the entire county, empowering them to live fulfilling lives at home and in their neighbourhoods. Our Help at Home service provides free, short-term practical and emotional support to adults who are being discharged from hospital or are experiencing challenges at home. We work closely with volunteers, health professionals, and community partners to ensure timely, person-centred care that prevents hospital readmissions and promotes wellbeing.
Key Responsibilities
• Lead and manage the Help at Home service across multiple districts
• Supervise and support staff and volunteers to deliver client-centred care
• Maintain strong relationships with NHS discharge teams, social care professionals, and community organisations
• Monitor service performance, outcomes, and reporting using our CRM and other systems
• Promote the service to potential clients, referrers and stakeholders
• Ensure compliance with safeguarding, data protection, and health and safety policies
• Contribute to service development, innovation, and funding proposals
What We're Looking For
You will be a confident leader with a background in health, social care, or community services. You will bring:
• Proven experience in service management or coordination
• Strong interpersonal and organisational skills
• A passion for supporting vulnerable adults and promoting independence
• Ability to work collaboratively and flexibly across teams and locations
• Knowledge of safeguarding, equality, and data protection standards
Why Join Us?
• Make a meaningful difference in people's lives every day
• Be part of a supportive, values-driven team
• Flexible working arrangements
• Opportunities for professional development
Apply
If you would like to learn more about the role, please visit our website for the full role description and person specification, along with details of how to apply.
We are a Disability Confident 'Committed' employer. Please make us aware of any reasonable adjustments needed to support your application.