Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.
Are you someone who thrives in a fast paced environment? Do you have a solution driven mindset so that you can assist clients in the best way possible? Are you a curious individual looking to explore the world of Asset Finance in Reading?
What will I be doing?
1. Efficient management of inbound customer account queries
2. Answering phone calls and responding to clients via email to solve any queries in a fast and efficient manner
3. Ensuring SLA's are met
4. Providing an out of the ordinary client journey
What are we looking for?
5. Understanding of lease and asset finance is helpful
6. Good written and verbal communication skills including complaint handling
7. Analytical skills
8. Client focus to ensure an out of the ordinary client journey
9. Ability to negotiate the best outcome and make decisions
10. Ability to identify, build and maintain strong relationships and communicate with key interfaces
11. Good time management skills/ability to multitask
12. Good Microsoft Office knowledge
13. AML/KYC requirements
As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.
Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.
Here is a selection of what we offer;
Wellbeing
Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance
Monetary
Non-contributory Pension & Discretionary Bonus
Life & Income Protection
Life Assurance, Critical Illness & Income Protection
Travel
Season Ticket Loan & Electric Vehicle Scheme
Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.
Recite Me
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