The Glenturret Distillery, Scotland’s Oldest Working Distillery, is seeking a Whisky / Retail Specialist to join their team. The successful candidate will report to the Operations Manager and play a key role in promoting and selling The Glenturret brand, driving sales performance across all retail channels and delivering on departmental sales objectives.
The role requires delivering outstanding customer service while managing sales and cash transactions, engaging with customers, and employing suggestive selling techniques to meet customer needs and drive sales.
Key responsibilities include:
* Providing exceptional customer service in the Glenturret Retail Shop and Lalique Boutique
* Helping out in the Dram Bar serving whisky/ coffee as and when required
* Facilitating e-commerce sales effectively
* Assisting with stocktaking as necessary
* Handling all incoming calls with professionalism and efficiency
* Sharing information regarding Glenturret and Lalique products, including details about tours and booking availability
* Maximising every opportunity to upsell experiences and products to enhance customer satisfaction and increase sales of Glenturret Whisky and merchandise
* Assisting in promoting the Glenturret brand to enhance brand visibility
* Helping host evening events and product launches
About you: This role is suitable for someone who is passionate about whisky and luxury retail, possesses excellent organisational and people skills with the ability to work comfortably on your own or together as a team. You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.
What is on offer for you:
* Fantastic career and development prospect
* 37 days holiday per year (Pro rata)
* Double matched workplace pension
* Death in service assurance
* Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique and The Lalique Restaurant
* Free onsite parking
* Cycle to work scheme
* Discount on gym membership
* Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink
* Access to an employee assistance programme
* Use of the Association of Scottish Visitor Attraction membership cards (ASVA)
To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com. IMPORTANT: Before applying for this role, please make sure you have a valid right to work in the UK.
Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!
The Glenturret is an equal opportunities employer and welcomes applications from all qualified candidates.
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