Overview
The Transformation Programme Manager will be accountable for leading, developing and delivering one of the top transformation programmes for Business. These programmes are strategic, complex and impact multiple business units. They are long-term programmes and represent a major investment and are critical to transforming the business and returning us to growth. The Transformation Programme Manager will be fully dedicated to the programme and work in partnership with the SMT sponsor on all workstreams. You will be an invested and trusted partner, influencing the programme's strategic priorities as well as the key deliverables, to confidentially lead delivery. You will challenge the team and wider stakeholders to ensure we are ambitious and focused on delivery. You will create the environment for the programme team to succeed, lead the team to execute milestones and deliverables, fulfil programme KPIs, remove internal barriers and cut through complexity to deliver on time and within budget. You will define and develop the end-to-end programmatics for all aspects of the programme and be accountable for the plan that delivers the overall programme within time and budget.
Responsibilities
* Accountable for developing and delivering the programme plan for one of the top programmes for Business, identified as large and complex for the CFU, enabling wide-scale transformation.
* Accountable for communicating all aspects of transformation delivery within the programme via governance forums.
* Coordinate and deliver the end-to-end programme across multiple projects and teams, with robust controls to achieve measurable commercial outcomes; delivery on time, within budget, and to agreed quality standards from concept through market launch and transition into BAU operations.
* Lead and provide direction to the wider programme team on requirements, scope, timescale, cost constraints and quality expectations.
* Deliver projects to the required standard within budget and time.
* Build a delivery team comprising SMT Sponsors, Senior Business Stakeholders, Project Managers, internal specialist teams and external third parties.
* Deliver the programme adhering to the governance structure set by the PMO and ensure defined methodologies, processes and tools are applied across in-line with PMO standards.
* Manage programme risk with the ability to apply recognised programme management methods and adapt to the risk profile and governance needs.
* Ensure the PMO and resourcing functions have clear visibility of upcoming demand requirements.
* Use technical and operational expertise to deliver complex programmes with multiple priorities in challenging environments, understanding impact on each business team.
* Demonstrate ability to cut through complexity and think strategically from concept to implementation.
* Lead a matrix team to deliver the programme and influence stakeholders at all levels, including SMT and BLT.
* Experience with both waterfall and agile methodologies and delivering complex programmes.
* Experience managing senior stakeholders to ensure on-time and within-budget delivery.
* Negotiation, communication and decision-making skills; ability to unblock issues to enable delivery.
* Foster a culture of continuous learning and development and coach for high performance.
* Experience as a Project and Programme Manager delivering complex solutions; advanced project management qualification (e.g., MSP, APM RPP); experience mobilising large programmes end-to-end.
* Experience with financial/budget management, stakeholder management, and risk management within complex programmes.
Experience & Qualifications
* Experience of mobilising a large programme end to end.
* Experience working with senior stakeholders up to ELT level.
* Experience within a complex programme with financial management, governance, communications, escalations and risk management.
Benefits
* 15% on-target bonus
* Health Care
* Car Allowance
* BT Pension scheme with employee contribution and employer match
* From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory pay
* Enhanced women's health support (menopause, cancer screenings, period care, and more)
* 25 days annual leave (plus bank holidays) increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer's leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Delivering for the customer I execute on clear priorities that add value. Growth mindset I identify opportunities for growth for both myself and the organisation. Building for the future I develop diverse, future-ready teams where all individuals can be at their best.
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