Job Description
Michelle Denny Recruitment Consultancy are delighted to be working with a forward-thinking legal firm specialising in personal injury claims, in their search for a confident and experienced Administration Team Lead.
This is a fully office-based role, working hours are Monday-Friday 9am-5.30pm, with a salary equal to your level of expertise.
The Role
As Administration Team Lead, you'll manage the day-to-day operations of our fast-paced Client Care Team, the first voice and support our client's experience. You'll ensure smooth workflow, top-tier service delivery, and provide leadership that drives performance, growth, and client satisfaction.
Key Responsibilities – List not exhaustive
1. Lead, support, and inspire the Client Care Team
2. Manage team performance, workloads, annual leave and absences.
3. Oversee new personal injury referrals and allocate tasks effectively.
4. Deliver training, development, and performance reviews.
5. Represent the team in leadership meetings and share key KPIs with senior management.
6. Build and maintain excellent, value-adding working relationships with colleagues across the business to explore new ideas and developments alongside sharing best practice.
7. Ensure compliance with company policies and regulations.
8. Collaborate with other teams, both third parties and across the business.
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