We are seeking a Community Manager for an e-commerce platform with a team based in Edinburgh.
Salary & Terms
* Salary from £45,000 - £55.000 + performance-based bonuses and incentives.
* Hybrid work model
* Full-time position, Monday to Friday, with flexible hours
Role & Responsibilities
* Community Engagement: Nurture a thriving online community across various social media platforms and our e-commerce platform, fostering meaningful interactions and relationships among users.
* Content Creation: Curate compelling content, including blog posts, social media updates, newsletters, and community announcements, to drive engagement and enhance brand visibility.
* User Support: Provide prompt and helpful assistance to community members, addressing inquiries, feedback, and concerns with empathy and professionalism.
* Moderation: Ensure a positive and inclusive community environment by monitoring discussions, enforcing community guidelines, and addressing any inappropriate behavior or content. Feedback Gathering: Proactively gather insights and feedback from community members to inform product development, marketing strategies, and business decisions.
* Collaboration: Work closely with cross-functional teams, including marketing, customer support, product development, and sales, to align community initiatives with overall business objectives.
* Events and Initiatives: Plan and execute engaging online and offline events, contests, and initiatives to encourage participation, drive user satisfaction, and boost brand loyalty.
Minimum Requirements
* Previous experience in community management, social media management, or related roles, preferably within the e-commerce or technology sector.
* Excellent communication skills, both written and verbal, with a passion for building connections and fostering engagement within online communities.
* Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
* Proficiency in social media management tools, community platforms, and analytics software.
* Bachelor's degree in marketing, communications, business, or a related field preferred.
#J-18808-Ljbffr