Our client is looking for a skilled Assistant Aftersales Manager for their site in Edgware.
Must have experience managing a team and a proven customer service skill set.
Overview:
Seeking an experienced and motivated Assistant Aftersales Manager to join the team. As the Assistant Aftersales Manager, you will be responsible for assisting the aftersales operations of their company, ensuring customer satisfaction and driving sales growth. This is a key leadership role that requires excellent communication, organizational, and sales management skills.
What they’re offering:
-Working hours: 7:00am- 5:00pm (Flexible)
- Basic £38,000 - £42,000
- 33 days annual leave
- OTE £52,000 per annum
- Full Time/Permanent
- Monday - Friday + 1 in 3 Saturday mornings
Responsibilities:
-Develop and implement strategies to maximize aftersales revenue and profitability
- Assist manage a team of aftersales staff, providing guidance, training, and performance evaluations
-Monitor and analyse key performance indicators (KPIs) to identify areas for improvement
- Ensure efficient and effective handling of customer inquiries, complaints, and warranty claims
-Collaborate with other departments to ensure seamless coordination of aftersales activities
-Develop and maintain strong relationships with customers to promote loyalty and repeat business
-Implement upselling techniques to increase revenue from aftersales services
-Stay up-to-date with industry trends and advancements in aftersales practices
-Utilize software systems to track customer interactions, sales data, and service history
-Maintain a high level of professionalism and phone etiquette when interacting with customers
Experience:
- Previous experience in aftersales management or a similar role
- Strong sales background with a track record of achieving targets
- Excellent organizational skills with the ability to prioritize tasks effectively
- Experience in upselling techniques and strategies
- Proficient in using software systems for customer relationship management (CRM) and sales tracking
- Exceptional communication skills, both verbal and written
- Demonstrated ability to lead and motivate a team
If you are a results-oriented professional with a passion for delivering exceptional customer service, we encourage you to apply. Join the team as the Assistant Aftersales Manager and contribute to the success of our company.