We are looking for a proactive and detail-oriented Customer Service Administrator to join our team. This is an excellent opportunity for someone who is passionate about providing outstanding support to a dynamic sales function within a leading brand in luxury textiles and interior design. In this role, you will play a crucial part in delivering a seamless experience for our UK and international clients. You'll support the sales process from enquiry to delivery, ensuring high levels of customer satisfaction and operational efficiency. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional service, this could be the perfect role for you. Key Responsibilities Provide administrative and operational support to the sales team, ensuring efficient handling of customer enquiries, orders, and follow-up communications. Act as a key point of contact for clients via phone, email, and online platforms, offering timely and professional assistance. Support product selection, order processing, sample requests, and after-sales service. Maintain accurate data entry in CRM and order management systems, ensuring up-to-date client and order information. Collaborate with sales, marketing, logistics, and product teams to meet client needs and timelines. Coordinate the distribution of samples and marketing materials, and assist with event planning and execution. Monitor and track order status, proactively resolving any delays or issues. Contribute to team performance by meeting key targets and KPIs. Stay up to date with product knowledge, industry trends, and company developments. Support the field sales team with reporting, documentation, and administrative tasks. Skills & Experience Required Proven experience in a sales support, customer service, or administrative role-ideally in a design-led, interiors, or luxury product environment. Strong organisational skills and attention to detail. Confident communicator with excellent written and verbal communication skills. A customer-focused mindset with the ability to manage multiple tasks and priorities. Solid IT skills including Microsoft Office and CRM/order processing systems. A collaborative approach with the ability to work across departments and contribute to team success. Personal Attributes A genuine passion for supporting sales and delivering outstanding customer service. Self-motivated with a proactive and solutions-oriented approach. Professional, respectful, and committed to high standards of work. Positive team player who enjoys working in a creative, fast-moving environment. Takes pride in accuracy, presentation, and efficiency. Why Work With Us? Base Salary: starting at £25,000 per year, reviewed annually in June. Quarterly Bonus: Earn £500-£2,000 based on team performance vs target. Flexible Hours: Choose your working pattern across a 37.5-hour week. 33 Days Holiday: Including bank holidays. Training & Development: Grow your skills with us. Social Events: Summer and Christmas parties to remember. Christmas Closure: Enjoy a break from Christmas Eve through New Year. Company Sick Pay: Up to 4 weeks (after 1 year). Gym Discounts: Corporate rates to keep you active. Sustainability & Volunteering: Work with Ribble Valley Trust and meet our pet bees. Inclusive HQ: Designed with accessibility in mind. Interested in applying? If you're passionate about customer service and ready to play a key role in supporting a high-performing sales team, we'd love to hear from you.