Job Summary
We are looking for a Data Quality Administrator to join our full‑time team at St Austell Healthcare. The role is part of the data quality team and works closely with Data Managers. Please note this is NOT a data analyst role.
The position is based on site in St Austell, Cornwall within a paper‑light environment where all patient correspondence is stored within the correct patient's electronic medical record on the practice clinical system, SystmOne.
Advantages
- 6 weeks holiday plus bank holidays per year
- Additional annual leave with long service
- Salary sacrifice electric car & bike schemes
Main Duties
- Process all incoming patient related mail and correspondence (paper and electronic)
- Map and date stamp all incoming mail
- Scan patient related documents onto their electronic medical record within 24 hours and retain originals for 1 month
- Access letters received electronically/via post and act as appropriate
- Add additional information about the source of the document
- Forward letters for coding or action to the appropriate teams or individuals
- Update patient Summary Care Records and resolve any consent conflicts
- Check GMS1s for care homes and veterans, ensuring correct registration
- Scan and code new patient questionnaires; send alcohol audit questionnaires if required
- Send letters to known carers who are our patients and act as appropriate
- Code deceased patients, inform all staff at SAHC & data quality at RCH Treliske
- Inform home oxygen, Macmillan and District Nurses if any of their patients have passed away
- Code newly pregnant patients and send them the information to self‑refer to the midwives
- Perform data quality searches to ensure accurate registration data (e.g., titles and correct phone numbers) and update as needed
- Summarise incoming medical records onto SystmOne for newly registered patients following protocols
- Read code patient correspondence highlighting key points for clinical and non‑clinical staff to assess in future
- Support and deputise for the Data Quality Managers in managing and recalling specific cohorts of patients for regular reviews (e.g., patients on disease registers in line with QOF requirements)
Person Specification
Qualifications
- Educated to GCSE grade C and above in Maths and English or equivalent; substantial experience in a similar role will also be considered
- NVQ II in customer care
- AMSPAR certificate
- CLAIT certificate
Experience
- Experience working in a busy environment
- Knowledge of medical terminology
- Awareness of confidentiality and data protection when handling sensitive information
- Previous experience within general practice
- Knowledge of the Data Protection Act and its application in general practice
- Experience using the SystmOne computer system
- Awareness of safeguarding procedures
- Read coding experience
- Summarising medical notes
- Experience in a pressured environment
- Document scanning skills
Skills
- Self‑motivated with the ability to use own initiative
- Ability to cope with change
- Ability to work on own initiative and as part of a multi‑disciplinary team
- Multi‑task and follow tasks through to conclusion
- Ability to work with changing, and sometimes conflicting priorities, with supervision
- Remain calm, friendly and professional under pressure
- Problem‑solving within scope of work and knowledge
- Good level of computer literacy
- Effective oral communication and interpersonal skills
- Demonstrable experience of SystmOne
- Demonstrable communication and people skills
- Flexible approach to work
- Interest/aptitude for learning new skills and taking on new challenges
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
