Job Title: Head of PR and Communications
Report to: Chief People Officer
Location: London/Hybrid
Contract: Fixed Term 10months - Full Time
About Cera:
Cera is the UK’s largest HealthTech company and one of Europe’s fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain’s hospitals and into patients’ homes. Our 10,000 carers and nurses deliver around 2.5 million patient home visits a month – a volume greater than all A&E attendances across England.
Cera is now Europe’s largest HealthTech company and one of its fastest-growing businesses, with circa $500 million in annualised revenues, and 150-fold growth in impact over the past five years. Cera has also gathered the largest home healthcare dataset in Europe, powering the development of cutting-edge AI products that have reduced hospitalisations by up to 70%, saving the UK Government and NHS more than £1 billion to date.
The UK’s Number 1 ranked HealthTech company, Cera’s pioneering approach has been recognised by numerous industry awards including a Newsweek AI Impact Award, the UK Tech Awards’ Tech for Good Prize, Health Tech Digital’s Best Use of Artificial Intelligence, the Deloitte Fast 50 and EY’s prestigious UK Entrepreneur of the Year Award 2024. Cera was recently recognised by TIME Magazine as one of the World’s Top HealthTech Companies, and has been recognised as the Number 1 Healthcare AI Company for 2025.
About the role:
Working closely with our CEO, you will oversee all PR & External Communications at Cera, while also leading the Communications team on social media, awards, stakeholder communications and internal communications.
You’ll be at the forefront of shaping our brand narrative and corporate reputation, telling the story of how we are revolutionising the healthcare industry and making a meaningful impact for all healthcare stakeholders. If you’re an experienced leader in storytelling, brand advocacy, and driving positive change, we want to hear from you.
Responsibilities:
* Running our National PR programme - managing an exciting pipeline of industry-shaping announcements & delivering ongoing national & broadcast coverage which position Cera as a beacon of excellence in our industry
* Running our Crisis Communications response - we are looking for a leader with strong expertise in this area, to maintain a steady hand and defend the reputation of the business
* Leading our Communications Manager & Content Designer - ensuring our external and internal communication strategies excel, running a busy calendar of stakeholder & investor updates, campaigns & initiatives, social media activity & awards submissions, and internal communications
* Overseeing our CEO's events calendar - supporting him with high-profile speaking opportunities, events & external relations
* Collaborating closely with departments across the business - from Growth & Marketing, to Product, Tech & Data, to People & Operations, to communicate our impact internally & externally
* Uphold media compliance and governance standards - keeping a vigilant eye on industry trends and regulations
Qualifications and Skills:
* Experience leading a communications team, with expertise spanning PR, crisis comms and reputation management, social media and some internal communications
* Excellent team management skills, supporting our communications manager and content designer to thrive in their work, manage multiple workstreams and deadlines including under pressure, and deliver great outputs for Cera
* Exceptional written and verbal communication skills and editing skills
* Strong existing network of press contacts and journalist relationships (ideally with national press outlets)
* Exceptional stakeholder skills with proven experience of providing communications counsel to senior stakeholders
* Excellent interpersonal skills and resourcefulness to establish rapport, credibility and strong working relationships
* Superb media relations skills - adept at selling in stories to journalists
* Substantial experience in crisis comms and reputation management to adeptly manage the media and defend the company in times of crisis
* Team player, able to collaborate across organisational boundaries, embrace change and make improvements to working practices
* Ability to plan, deliver and evaluate work in order to improve future campaigns and coverage
* Has a constant eye on all topical news and is able to react quickly to topical news items which may be relevant to our business or its leaders
* Experience in building the professional profiles of executives through press and media (press coverage, broadcast, podcasts, social strategy)
* Experienced in getting broadcast opportunities, ideally with the BBC, Sky News etc, and skilled in preparing outstanding briefings in preparation for media appearances
* Experience in managing design and creative aspects of a campaign, and executing this to a premium standard
* Strategically minded and creative, able to bring together a story or announcement from a 360 perspective, encompassing social media, internal/external comms and personnel management
* Experience in managing budgets and projects efficiently
General Company Responsibilities:
* Equality, Diversity and Inclusion (EDI): Employees are expected to promote and uphold the organisation’s commitment to equality, diversity, and inclusion by fostering a respectful and inclusive working environment.
* Health and Safety: Employees must ensure compliance with health and safety regulations and organisational policies, and take responsibility for their personal safety and the safety of others.
* Training and Development: Employees must engage in all relevant Company mandatory training, workshops, and learning opportunities.
Policies and Procedures: Employees must adhere to all organisational policies and procedures.