Momenta Milton Keynes, England, United Kingdom
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Join to apply for the Complaints Handler - Motor Finance role at Momenta
Momenta Milton Keynes, England, United Kingdom
Join to apply for the Complaints Handler - Motor Finance role at Momenta
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Our client is seeking experienced Case Handlers to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, where your core responsibility will be to review customer cases to ensure accurate and high-quality decision making.
Tell me more
* Location: Hybrid – (office based in Milton Keynes for first two days - then remote training for two weeks and then 1 day per week in office)
* Rate: £170 per day increasing to £185 per day after accreditation
* Work Pattern: Standard Business Hours
* Start Dates: 1st July 2025
* Duration: End December 2025
Responsibilities:
* Conduct a review of customer cases to obtain timeline of events which may involve pulling customer data from various systems.
* Liaise with customers and third parties via telephone and email.
* Resolve discrepancies and provide feedback to team.
* Reach a fair outcome for all parties, in line with FCA guidelines.
* Provide a clear audit trail and ensure process map is followed.
Essential skills & experience required:
* Previous experience in Case Reviewing position.
* Previous Car Finance and/or collections experience would be a distinct advantage.
* Experience of dealing with inbound/outbound customer calls
* Able to work in a pressured environment and performing in line with KPI’s.
* Technical working knowledge of the complaint handling process
* Proactive attitude to resolve cases in a timely manner.
* Excellent verbal and written communication
* Investigation and problem-solving skills.
* Excellent attention to detail
* Ability to identify customer and process improvements.
* Ability to attain and maintain specified quality and production targets.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Customer Service
* Industries
Financial Services and Banking
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Milton Keynes, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 2 days ago
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