ABOUT US
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
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JOB DETAILS
You will act as the coordination hub for key customer accounts, ensuring service performance is monitored, managed, and continuously improved. You will help keep everything moving smoothly behind the scenes while ensuring customers always feel informed, supported, and valued.
This is not just a reactive service desk role - it is a role for someone who enjoys spotting patterns, improving processes, and making service delivery better every day.
Key responsibilities
1. Monitor and manage bespoke customer service portals to ensure accuracy and visibility
2. Log, track, and update service calls on internal systems with precision
3. Liaise confidently with customers, internal teams, and external suppliers to resolve issues
4. Produce regular and ad ...