SolarFrame Direct is Yorkshire's leading manufacturer, distributor and installer of home improvement products. The role of the Project Manager is a main point of contact for our valued customers. The main objective of this role is to assist technical staff to ensure jobs are completed in a timely manner and provide customer support throughout the process of installation and thereafter.
Every day is different in this fast-paced, high-pressure environment but the reward is great job satisfaction.
Responsibilities
* Providing the highest levels of customer service.
* General administration tasks using word and excel.
* Liaising with all customers, suppliers and subcontractors.
* Booking appointments, confirming production of goods and ordering materials.
* Ensuring jobs are completed in a timely manner.
* Ensuring all customer payment are made on time as per the Installation schedule.
* Ensure complete control of final sign-off reports and liaise with the Installations manager on a regular basis.
* This role is versatile and will continue to grow and evolve with the growth of the company.
Requirements
* Excellent organisation skills with the ability to prioritise their own workload.
* Proven high-level of customer services experience.
* A general knowledge of the UPVC / Aluminium industry.
* Good communication skills both verbally and written.
* Highly motivated
* Be able to work to deadlines with good time management.
* A positive telephone manner.
* A keen eye for detail.
* Ability to work as part of a team.
Benefits
* 28 days annual leave (inclusive of public holidays) accruing with service to a max of 33.
* NEST pension scheme
* Employee discounts
* Free onsite parking
* Company events
* Employee development opportunities
* Part of a growing and successful business
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