Claims Advisor Location : Peterborough Hours : Monday - Friday (Apply online only) Salary : £23000 - £24000 We are looking for a candidate with excellent communication ability to recruit into our clients Claims team, bringing experience with customer calls. Essential skills - Previous insurance experience. Role * Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements. * Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of claims. * Recording accurately all events / details and actions relating to specific individuals on the database. * Work proactively to process claims by contact with the client and the Service Providers. * Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims. * Ensure that all relevant data and scans are entered into the database. * Be able to account for actions relating to claims by using methodical accurate data input methods. * Takes required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager. * Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes. * Take appropriate incoming calls and handle as necessary, Log all calls to the individual client record on the database. * Meet targets and take responsibility for own performance. * Remain abreast of current processes and services offered by the company and be aware of changes to legislation by the Financial Conduct Authority (FCA). Cascade any information / changes in legislation to work colleagues. Benefits * Attendance Bonus. * Great Annual Leave Benefit including additional family days. * Free Worldwide Multi Trip Travel Insurance Cover and discounted rate for family members. * Cash benefits linked to Personal Accident, Life Cover and Critical Illness. * Monthly Employee Rewards Scheme. * Commitment to Employee Learning and Development. * Access to Wellbeing Services and Discount Scheme. * Free tea, coffee and fresh fruit