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Customer Service Representative - Virgin Money (CYBG), gateshead
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Client:
Teleperformance
Location:
gateshead, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
10.07.2025
Expiry Date:
24.08.2025
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Job Description:
Customer Service Specialist
Teleperformance certified as a great place to work UK in 2024!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 18 August 2025
* Salary: £25,396.80 per annum (£12.21 per hour)
* Location:Work from Home
* Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
* Training: 2.5 weeks
* Contract: Full Time Permanent (40 hours per week)
* Right to Work in the UK
* Criminal Record Check
* Credit Check
* Any other associated checks
* 3 year employment history check
**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**
What you’ll be doing
* Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
* Resolving any queries customers may have with their banking which can bring challenge and reward.
* Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
* Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have
* Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
* Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
* A flexible and positive working approach to suit customer needs and business demands.
* Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
* A digital first mindset that will help us achieve companywide expectations and brand growth.
* A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
We’d love you to have …
* Working knowledge of Microsoft Office applications
* Knowledge of banking products
* Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
* On-line recruitment process, with potential job offer within 24 hours
* Refer & Earn Scheme
* 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
* Length of Service and monthly recognition awards
* Opportunities for career development and progression
* Employee welfare support with free access to our Mental Health Employee Assistance programme
* Pension Scheme
Something Extra
* Discounted holidays, flights and hotels
* Discounted utility bills
* Cineworld tickets - Up to 55% off
* Virgin Trains - 20% off
* Virgin Experience Days – 20% off
* 25% off O2 and 20% of EE Mobile Contracts
* Sony – 20% off Mobile Phones
* Ray-Ban – 20% off
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
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