VIP Concierge Consultant
Job Introduction
At Selfridges, our VIP Concierge Consultants create unforgettable moments for our most discerning clients. With a blend of discretion, expertise, and genuine warmth, you’ll deliver tailored experiences that go beyond shopping ensuring every visit feels truly exceptional.
As a Concierge Consultant, you will:
1. Serve as the first point of contact for our VIP clients, delivering a seamless and personalised welcome.
2. Work closely with the Deputy Head Concierge to ensure flawless service on the shop floor.
3. Curate extraordinary experiences that exceed expectations, anticipating needs with curiosity and intuition.
4. Resolve client concerns with discretion, empathy, and professionalism, knowing when to involve senior management.
5. Share your expertise across Selfridges’ unique departments, inspiring customers and colleagues with your knowledge.
6. Create and share stories that bring the Selfridges experience to life, leaving lasting impressions with every interaction.
A bit about you
7. Communicate with clarity, confidence, and elegance when engaging with clients, colleagues, and managers.
8. Represent the Selfridges brand as a true ambassador, building meaningful relationships within the luxury retail community.
9. Demonstrate a client-first mindset, consistently delivering world-class, bespoke service.
10. Adapt with ease to meet the unique needs of every client, ensuring each receives a highly personalised shopping journey.
11. Take initiative to go above and beyond expectations, offering thoughtful touches and tailored services whenever possible.
12. Understand and embody international etiquette, reflecting cultural awareness and sensitivity in every interaction.
13. Provide valuable client insights to the wider team, contributing to continuous enhancement of our VIP service.
Selfridges