Romanian and English Speaking FirstResponseAdvisor
Location: NewcastleCityCentre
Salary: £22,250perannum
Contract: Full-time,Permanent
AbouttheRole
Weareseekinga FirstResponseAdvisor (English and Romanian speaking) tojoinabusylegalteaminNewcastleCityCentre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.
Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.
KeyResponsibilities
ClientCommunication: Answerincomingcallsandemails,providingclearandprofessionalinformationin English and Romanian ,dependingonclientneeds.
AttendanceTaking: RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.
ClientSupport: Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.
CaseAdministration: Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.
TeamCoordination: Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.
Compliance: Ensureallcommunicationanddatahandlingmeetthefirmscomplianceandconfidentialitystandards.
AboutYou
FluentlanguageskillsinEnglish and Romanian areessential ,astheroleinvolvessupportingclientswhocommunicateintheselanguages.
Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.
Strongattentiontodetailandaccuraterecord-keeping.
Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.
Previousexperienceinanadministrative,call-handlingorcustomerserviceroleideallywithinalegalorprofessionalservicesenvironmentisdesirablebutnotessential.
NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofourEqualityandDiversitypolicy.
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