As Digital Operations Manager, you will be responsible for overseeing digital service operations, both in Change and in Support, to ensure performance and utilisation of digital resources are analysed and optimised to ensure delivery of excellent service levels.
You will be responsible for developing performance data and management information reports that will assist line managers in effectively managing and assuring activities within the team, ensuring compliance with people processes. Including the analysis, implementation, and maintenance of workforce management processes, as well as planning and reporting, along with administrative support to ensure resource utilisation, performance and workforce optimisation.
Your primary focus will be to collaborate, engage, and, when necessary, challenge the capacity, capability, utilization, workload, and performance metrics of digital resources alongside peer functional leaders in the Digital Delivery and HSE Operational teams. Ensuring people are allocated to maximise efficiency, staff are supported in their day to day operational activity and, performance is constantly monitored and reviewed to facilitate adjustments for optimization.