Job Title: Shop Manager
Location: Barnes
About FARA
FARA has been dedicated to supporting disadvantaged children and young people in Romania for over 30 years through our network of 40 charity shops. We are now recruiting a passionate and dynamic Shop Manager to join our vibrant, busy charity retail environment, where no two days are the same and the local community is at the heart of everything we do.
The Role
As a Shop Manager, you will play a key role in the day-to-day operations of the store, ensuring that everything runs smoothly and efficiently. Your responsibilities will include:
* Assisting in the recruitment of shop staff and ensuring adequate shop cover
* Supervising, training, and motivating shop staff and volunteers
* Promoting a positive team spirit and maintaining high morale
* Managing sales targets and driving the shop's performance
* Handling general administrative duties
* Creating a welcoming and friendly atmosphere for customers and volunteers
* Engaging with the local community and networking with customers
* Ensuring compliance with the company's policies and procedures
* Overseeing tasks such as Gift Aid (sign-up and processing), sorting donations, steaming clothes, pricing, visual merchandising, till handling, cashing up, and manual handling
* Maintaining a clean, tidy, and safe working environment
The Ideal Candidate
To be successful in this role, you will need:
* Previous experience as a Retail Manager or Team Leader
* At least 2 years of retail experience
* Charity shop experience
* Strong customer service skills and the ability to build rapport with customers
* Excellent communication and interpersonal skills
* A collaborative team player with proven people management abilities
* Organisational skills and the ability to multitask
* A hard-working and positive attitude
* A sales-driven mindset and the ability to meet targets
Working Hours & Conditions
* Shop Opening Hours: 09:30 – 17:30
* 8-hour shifts with a 30-minute break
* 5-day rota, Tuesday to Saturday
What We Offer
* Employee Assistance Program
* Comprehensive sick pay (subject to conditions)
* 28 days annual leave, inclusive of bank and public holidays
* Opportunities for realistic career progression
How to Apply
If you are passionate about working in a charity retail environment and making a difference, we'd love to hear from you To apply, please submit your CV outlining your relevant experience and why you would be a great fit for the role.
FARA is an equal opportunities employer, and we encourage applicants from all backgrounds.
Job Types: Full-time, Permanent
Pay: £30,615.00 per year
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
* Referral programme
* Sick pay
* Store discount
Application question(s):
* Have you worked for a charity before?
* Do you live within 45 minutes away from the store?
Work Location: In person