Our client is seeking a highly motivated and detail-oriented Operations Analyst to support their OTC Trading and Clearing functions. This is a client-facing role requiring excellent communication skills and the ability to operate effectively in a fast-paced, high-performance environment.
The successful candidate will play a key role in client onboarding, payment processing, and ongoing client support, while working closely with internal stakeholders across multiple departments.
Key Responsibilities
* Manage KYC and client onboarding processes, ensuring accuracy, completeness, and compliance with regulatory standards
* Process and reconcile client payments efficiently and accurately
* Act as a primary point of contact for client queries, delivering a high standard of service
* Support the day-to-day operations of the OTC Trading and Clearing functions
* Maintain accurate records and ensure data integrity across systems
* Work closely with key stakeholders in Compliance, Trading, Sales, Finance, and Operations teams
* Monitor workflows and ensure tasks are completed within tight deadlines
* Identify opportunities to improve operational processes and client experience
Skills & Experience
Essential:
* High attention to detail and strong organisational skills
* Excellent written and verbal communication skills
* Strong numerical and analytical ability
* Ability to manage multiple tasks and priorities under pressure
* Proven ability to work to tight deadlines in a fast-moving environment
* Client-focused mindset with the ability to exceed the expectations of high-value and demanding clients
* Strong work ethic, willingness to learn, and a positive attitude
Desirable (not essential):
* Experience with MT5 (MetaTrader 5)
* Knowledge of commodity trading markets
* Proficiency in Arabic
What We're Looking For
Our client wants a proactive and adaptable individual who thrives in a dynamic environment, takes ownership of their work, demonstrates initiative, and is committed to delivering exceptional service to both clients and internal teams.