Job Details
Location: Islington
Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has passed)
Salary: £37000- £39000 + Commission
Responsibilities
* Embrace the Chestertons brand and core values
* Protect our Clients Asset and work in their best interests
* Retain Management on the Portfolio
* Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
* The ability to scrutinise quotes on behalf of the client
* Understanding how to add value when sending an inspection report
* Negotiate deposit deduction in a fair and efficient manner, within required timeframes
* Understanding KPI’s required for role
* Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
* Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
* Develop understanding of client accounts and statements
* Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
* Attend weekly 1 : 1 meetings with Senior leadership team
* Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
* Support others growth and development
* Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
* Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
* Providing guidance on the process of deposit dilapidations
Attributes
* Can work under pressure – understand where to seek support / how to escalate complaints
* Good organisational and time management skills
* Seek work where capacity exists
* Self-awareness of knowledge gaps
* Provide excellent customer service in every interaction with internal colleagues and external clients
* Show high engagement and willingness to learn
About The Company
About Us
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference:
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. Campions is committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
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