Key Duties
* Taking incoming sales enquiries professionally and offering product advice as required.
* Preparing customer quotations ensuring profitability is maximised by up‑selling and cross‑selling.
* Obtaining pricing and availability from suppliers for non‑stock items as necessary.
* Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM.
* Maximising CCB on every order.
* Focusing on cross marketing on every call with the customer and recording it on the CRM.
* Assisting with leading and managing the internal sales team day‑to‑day, balancing call volumes, service levels and incoming call queues; providing back‑up phone support as required.
* Acting as first‑line contact and escalation point for team queries and customer service complaints; resolving issues promptly and following up to ensure satisfaction.
* Leading or participating in systems testing and implementing improvements from customer satisfaction and NPS feedback.
* Processing sales orders quickly and accurately, working in line with company procedures.
* Dealing with and resolving customer issues speedily and documenting and reporting them to the team supervisor as necessary.
* Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
Key Skills and Experience
* 5 years+ experience in sales/customer service.
* 2 years+ experience in people management/team leading, ideally.
* Proven customer support experience or experience as a client service representative.
* Experience of working with technical or complex information.
* Track record of over‑achieving quota.
* Strong phone contact handling skills.
* Familiarity with CRM systems and practices.
* Ability to build effective working relationships with internal and external customers.
* Customer orientation and ability to adapt/respond to different types of characters.
* Excellent communication skills.
* Ability to multi‑task, prioritise, and manage time effectively.
* Ability to influence.
* Strong attention to detail.
* Skilled in negotiation and dealing with complaints.
Benefits
Highly competitive salary (DOE) + excellent benefits, training and development.
Growth Path
Reporting into the UK Sales Director, the role offers progression into Internal Sales Team Leader or Inside Sales Manager roles.
Application
Send your CV and application for consideration.
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