Join to apply for the Admissions Counselor role at Gosnold Behavioral Health
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Join to apply for the Admissions Counselor role at Gosnold Behavioral Health
Gosnold, Inc. is a nationally accredited non-profit leader in the
prevention, treatment & recovery of mental health & substance use
disorders. We offer a full, end-to-end continuum of care offering a wide
range of treatment options. Highly regarded for innovation, we offer a
comprehensive patient centered continuum of care tailored to fit the
needs of each individual. Gosnold welcomes like-minded individuals who
are passionate about our mission to support people & families affected
by these disorders, & to promote lasting recovery. SUMMARY: The
Admissions Coordinator (Evenings 3p-11p) is responsible for gathering
relevant pre-admission patient information accurately & in a timely
manner, interpret the information & determine admission suitability or
the need for higher level clinical screening. This position will respond
to patient, family or professional referent calls promptly & with a high
degree of sensitivity, courtesy, & professionalism. Intake Coordinator
will project a warm & friendly demeanor to all patients, families, &
referents. ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES: Provide
excellent customer service & communicate effectively with Gosnold
customers including patients, families, health care providers & other
referring parties. Upon admission, determine preliminary payer status &
verify health insurance coverage. Prepare & maintain accurate & complete
electronic/paper patient records, reflecting current level of care &
other pertinent information. Initiate financial interviews with clients,
as necessary & collect relevant documentation & money. Assist with
follow-up & collection activities to insure client payment for services.
Communicate with other departments to insure maximum utilization &
reimbursement. Clearly & accurately communicate knowledge of the
programs in the Gosnold service line & optimize referrals to Gosnold
inpatient, residential, family, or outpatient programs. Retain knowledge
& awareness of key Gosnold referral accounts, i.e. clinical/medical
professionals, alumni, PCP?s, & prioritize their requests accordingly.
Process patient records in accordance with established Gosnold
standards, complete admission data entry accurately & in a timely
manner. Respond to general information requests (e.g., Twelve -Step
meetings, etc.) by directing callers to websites or other information
sources. Interface with all levels of management & peers in a manner
that promotes learning & mutual respect. Support new initiatives, seek
creative solutions to challenges, & participate in department & program
improvement projects. Collect & document pertinent financial & personal
information relative to patient treatment. Understanding or ability to
learn about systems of addiction & mental health treatment. Collect &
interpret clinical information provided by referents or prospective
patients. Work as an active & cooperative member of the Patient Access
team. Maintain accurate admission documents & prepare statistical
reports for management within established time schedules. Perform all
Other Duties As Assigned. MINIMUM KNOWLEDGE, Experience, & SKILLS
REQUIRED: Education: High School Diploma. Experience: Ability to use a
computer & web-based programs. Skills: Strong customer service
orientation. Knowledge of electronic data systems. Ability to accurately
enter data into an electronic health record system. Ability to
Multi-task & Service Multiple Callers. BENEFITS (based On Full-time
employment): Blue Cross & Blue Shield health & dental insurance Vision
insurance Medical & dependent care flexible spending accounts Generous
paid vacation, sick, & holiday time 403b retirement savings plan with
employer match Personal financial management services Life &
supplemental life insurance Critical illness & accident insurance
Employee Assistance Program Pet insurance Tuition assistance
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Education and Training
* Industries
Hospitals and Health Care
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