Company Description
Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK and are looking for a 3rd Line IT Technician to be based at one of our client sites.
Role Description
This is a full-time, on-site role for a 3rd Line IT Technician, located in Slough. Your Key Tasks will include:
ICT Support Service on-site
* Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities.
* Become the "second in command" to the Network Manager with the ability to work independently is a must.
* Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements.
* Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others.
* Provide specialist advice and guidance as required to School/Centre.
* Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
* Implement agreed work programmes/practices under the guidance of Senior Staff.
* Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
* Mentor junior colleague.
Technical Expertise
* Monitor onsite help-desk, ensuring ticket resolution quality and quantity is within SLA.
* Resolve tickets at all levels (first through to third line).
* Set up and maintain complex physical and virtual Windows server environments.
* Configure and troubleshoot basic network and switch management.
* Install hardware and software applications as required.
* Configure and troubleshoot Mobile Device Management in Apple environments.
* Perform maintenance tasks for user accounts.
* Develop and engage with network and service monitoring reports and utilities.
Your work experience requirements
* Industry qualifications within the IT sector - Microsoft, Cisco, Aruba, Apple, is preferred.
* 3 – 4 years' experience in an IT Support environment.
* Experience in an educational help-desk or support environment.
* Experience with backend server and networking systems.