Organisation name PCS Reference number 0226 Salary £39,403 p.a. rising to £43,715 p.a. in annual increments Closing date Thu, 22 Jan 2026 - 12:00 Job location PCS Birmingham Interview date 05 Feb 2026 Hours Full-time Website https://www.pcs.org.uk Apply Now About this Role
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
1. Band 3, Regional Spine points 37-33
2. Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
3. PCS Birmingham
Successful candidates for the Member Response Team Leader will be able to demonstrate:
4. Experience leading teams or supervising staff
5. Working in a customer-focused organisation or service
6. A strong understanding of GDPR
7. Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
8. Managing a team of Member Response Team Administrators
9. Day-to-day operations of the team
10. Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 22 January 2026
Interviews will be in person: Thursday 5 February 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
11. flexible working (including hybrid working)
12. childcare and family support
13. generous maternity/paternity leave
14. 32 days leave and Christmas closure
15. pension scheme
16. employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.