Overview
People Services Manager - Service Delivery
Location: Bradford - Hybrid 2 days a week in the office • Contract Type: Permanent • Working Pattern: Full Time • Salary: £60,000
Are you a passionate HR leader ready to drive exceptional service delivery in a dynamic environment? Our client is seeking a People Services Manager - Service Delivery to lead a high-performing team and ensure a positive, efficient, and professional HR experience across the organisation. If you thrive on fostering a culture of customer excellence and continuous improvement, we want to hear from you!
About the Role
As the People Services Manager, you will:
* Lead and inspire a talented team of HR specialists, ensuring they are equipped to meet changing organisational needs.
* Drive a culture of customer service and innovation, promoting compliance and continuous improvement.
* Oversee end-to-end People administration and Employee Relations services throughout the colleague lifecycle.
* Establish and manage service level agreements (SLAs) that define performance indicators and customer satisfaction targets.
* Collaborate with People & Culture colleagues to enhance service quality and reduce processing times.
Key Responsibilities
* Service Delivery Excellence:
o Create a collaborative and positive work environment.
o Ensure timely resolution of escalated and complex HR queries.
o Lead a proactive employee relations function, enabling early resolution and positive outcomes.
* Continuous Improvement:
o Regularly assess and improve People processes to eliminate inefficiencies.
o Develop clear standard operating procedures and maintain process documentation.
* Stakeholder Engagement:
o Build trusted relationships with line managers and senior leaders, offering expert guidance and support.
o Manage relationships with external providers, ensuring aligned service delivery.
Essential Skills, Experience & Qualifications
* Strong leadership and team management skills with the ability to inspire high performance.
* Excellent customer service ethos and a focus on delivering exceptional experiences.
* Effective communication and interpersonal skills, able to influence and build trust at all levels.
* Comprehensive knowledge of HR processes, policies, and best practices.
* Strong analytical and problem-solving abilities, coupled with high emotional intelligence.
* A proactive approach to identifying service needs and performance gaps.
* Experience and Qualifications:
o Proven experience in managing a high-volume HR shared services or transactional team.
o Demonstrable success in improving service quality and efficiency.
o Bachelor\'s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
o CIPD Level 5 or Level 7 qualification (or equivalent professional accreditation).
o In-depth knowledge of UK employment legislation and HR best practices.
Why Join Us?
By joining our client, you will be part of a vibrant organisation committed to fostering a culture of excellence and innovation. You will have the opportunity to make a significant impact on the HR function and shape the employee experience for colleagues across the organisation.
How to Apply
Please submit your CV.
Adecco is a disability-confident employer and is committed to building an inclusive recruitment process. If you require reasonable adjustments at any stage, please let us know and we will support you.
Job Info
* Job Title: People Services Manager - Service Delivery Role
* Company: Adecco
* Location: Leeds, West Yorkshire
* Posted: Sep 11th 2025
* Closes: Oct 12th 2025
* Sector: Public Sector
* Contract: Permanent
* Hours: Full Time
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