Customer Service Administrator £25,000 Doncaster Our client has seen an increase in business over the last year and are now in a position to recruit a Customer Service Administrator. You will be working in a team of 4 supporting all customer enquiries. Duties include Respond to customer inquiries via email in a professional, accurate, and empathetic manner Resolve product or service-related issues by troubleshooting, escalating when necessary, and providing appropriate solutions Use templates and guidelines to ensure brand-consistent responses while tailoring messages to the customer's specific situation Answer inbound customer phone calls as required Work with internal teams (e.g. technical support) to resolve customer issues that require collaboration Keeping email inboxes organised Raise investigations when issues arise and document on an internal CRM system. Experience Good communications skills Customer-centric mindset Previous administration skills Organisational & Time Management Skills Team Collaboration Whats in it for you. Monday - Friday working hours Full time permanent - Office Based 25 days holiday statutory Pension Onsite Parking Full training and support given DONSM At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website