Join Our Client's Team as a Sales Support Specialist!
Are you an enthusiastic and motivated individual with a passion for sales and customer service? Our client, a dynamic organisation based in Reading, is seeking a Sales Support Specialist to join their vibrant team on a permanent basis. If you thrive in a fast-paced environment and love building relationships, this could be the perfect opportunity for you!
What You'll Do:
As a Sales Support Specialist, you'll be the backbone of the sales team, working closely with customers and internal teams to drive success. Your responsibilities will include:
Sales Support & Lead Management: - Respond to inbound sales inquiries via phone, email, or CRM systems.
- Maintain exceptional support for existing customers.
- Qualify leads and convert them into valuable sales opportunities.
- Follow up on marketing campaigns and nurture cold/warm leads.
- Keep our CRM updated with customer interactions and sales activities.
- Propose product solutions through direct calls, video meetings, or in-person discussions.
Customer Relationship Management: - Build and nurture lasting relationships with our valued customers.
- Handle customer queries, provide product information, and resolve any issues.
- Ensure high levels of customer satisfaction to encourage repeat business.
Quotations & Order Processing: - Prepare and send tailored quotes based on customer requirements.
- Follow up on quotations to successfully close sales.
- Process orders accurately, liaising with logistics and supply chain teams.
Sales Target Achievement: - Meet or exceed monthly and quarterly sales targets.
- Upsell and cross-sell to existing customers.
- Contribute to team performance and overall revenue growth.
Product & Market Knowledge: - Maintain strong knowledge of company products, pricing, and promotions.
- Stay updated on market trends and customer needs.
- Communicate customer feedback to product and marketing teams.
Collaboration & Reporting: - Work closely with external sales account managers, marketing, and customer service teams.
- Prepare insightful sales reports, forecasts, and pipeline updates for management.
- Participate in sales meetings and training sessions.
What You Bring:
To excel in this role, you'll need:
Proficiency in Microsoft Office and Salesforce.
Excellent organisational, written, analytical, and problem-solving skills.
Strong communication abilities to convey information effectively.
Attention to detail and a thorough approach to tasks.
The ability to thrive under pressure while multitasking and prioritising.
A self-motivated attitude and a flexible, team-oriented mindset.
Why Join Our Client?
Be part of a supportive and enthusiastic team.
Opportunities for growth and career advancement.
Engage in a rewarding environment that values your contributions.
If you're ready to take the next step in your sales career and make a real impact, we want to hear from you! Apply now to join our client's team as a Sales Support Specialist and embark on an exciting journey in the world of sales!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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