The Copthorne Hotel London Gatwick is seeking an experienced Assistant Front Office Manager who will be responsible for the smooth running of the Front Office department. They will report directly to the Cluster Front Office Manager.
As Assistant Front Office Manager your key responsibilities include
* To ensure that team members are providing extraordinary services to all our guest, looking for opportunities in delivering optimal productivity, customer experience and income performance.
* To be able to take multiple perspectives to reach balanced decisions.
* To demonstrate empathy with team members and delivering activity that improves their work experience.
* To lead your team with your own unique style but in alignment with the company values
* To anticipating the needs of the guest and planning experience enhancement action before and after arrival in the outlet
* To respond to all feedback in a timely and appropriate manner and sharing this with the team daily.
* To be aware of the cultural and social differences across end user groups –planning and executing accordingly and building team awareness
As Assistant Front Office Manager, the essential skills required:
* Proven experience of leading a Front desk team (day & nights)
* Excellent communication skills both verbal and written
* Committed to delivering excellent customer service both face to face and telephone
* Experience of working in a busy environment
* Flexible to adapt to changing priorities
* Excellent presentation skills
* Previous staff training experience
* Good knowledge of health and safety
About the Hotel
The Copthorne Hotel London Gatwick is a charming 16th century farmhouse surrounded by landscaped gardens and tranquil woodlands. With easy access to Gatwick International Airport and a 30 minute journey from central London, the hotel is popular with leisure and business travelers alike.
The hotel offers comfortable guest rooms that come complete with all the comforts of home and feature internet access, tea and coffee making facilities and an iron and ironing board. Dining facilities include The Brasserie, which offers a buffet style menu and the Lion D'Or Restaurant, which offers a traditional British menu. The Library Bar provides the ideal setting to enjoy traditional afternoon tea and light snacks.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
· Group Personal Pension Plan
· Life Assurance
· Meals Provided on Duty
· Employee Discounted Accommodation
· Employee Discount on Food & Beverage and Hotel Restaurants
· Friends and Family, (discounted) Accommodation Rate
· Length of Service related holiday scheme
· Uniform (Laundry / Dry Cleaning for Uniform)
· Eye Care Vouchers
· Long Service Awards
· Employee of the Month / Year
· Recommend a Friend Scheme
· Subsidised Car Parking
***** As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Job Types: Full-time, Permanent
Benefits:
* Discounted or free food
* Employee discount
* Life insurance
* On-site parking
Experience:
* Assistant Front Office Manager: 1 year (preferred)
* Opera PMS: 1 year (preferred)
Work Location: In person
Reference ID: Asst Front Office Manager -LGW