Technical Team Manager
Find out more about this role by reading the information below, then apply to be considered.
£40000-48000 GBP
Onsite WORKING
Location: United Kingdom (Greater London - Bracknell) Type: Permanent
Technical Team Manager - IT Service & Infrastructure
Bracknell (Onsite)
£40,000 - £48,000 + Bonus
Security Clearance: Must be eligible for UK SC Clearance
A trusted technology and services organisation is seeking a Technical Team Manager to lead a multi-tiered IT support team covering 1st, 2nd, and 3rd Line support. This is a great opportunity to blend hands-on technical support with people management-delivering high-quality service across government and enterprise environments.
You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling.
What you'll be doing: Overseeing daily operations across 1st to 3rd Line support
Managing SLAs, KPIs, and reporting to ensure service quality
Leading change, patch, and release management activities
Designing ITSM workflows and process documentation
Supporting escalations and liaising with internal/external stakeholders
Mentoring junior team members and participating in recruitment
What we're looking for: Strong IT support background with team leadership experience
Knowledge of: Microsoft Server 2019, Windows 10
VMWare / Horizon
Active Directory, Exchange
Cisco / Juniper devices
ITIL processes and service desk tools
Desirable: SharePoint, Linux, MDM (Avanti), Trellix/Trend, SQL, SCOM
Please note: Due to the nature of the work, candidates must be eligible for UK Security Clearance, which typically requires at least 5 years of continuous UK residency.
Package: £40,000 - £48,000 base
Bonus scheme
26 days annual leave + public holidays
Double-matched pension (up to 10%)
Life assurance and flexible benefits package
To hear more about the Technical Team Manager opportunity, get in touch with Connor Smyth at Anson McCade on 020 77806706.
Reference: AMC/CSM/FTM
Postcode: RG12 0AB
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