Marketing and Customer Experience Champion
Join to apply for the Marketing and Customer Experience Champion role at Oxford Brookes University
Location: Reading, England, United Kingdom
Salary
This range is provided by Oxford Brookes University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Opportunity
We are seeking a proactive and creative Marketing & Customer Experience Champion to become the voice and face of Hamilton Brookes. In this pivotal role, you will be responsible for defining and delivering our marketing strategy and ensuring a seamless and positive experience for our customers. You will play a crucial part in growing our brand, expanding our user base, and fostering a loyal community of educators.
Key Responsibilities
* Marketing Strategy: Develop and execute comprehensive marketing campaigns to raise brand awareness and drive subscriptions through digital, content, and event‑based channels.
* Customer Experience: Act as the primary champion for our customers, managing all customer engagement and support to ensure a positive experience and high retention rates.
* Brand & Community: Manage our digital channels, including social media, newsletters, and blogs, to build a vibrant and engaged community around the Hamilton Brookes brand.
* Data Analysis: Utilize customer data and feedback to inform marketing decisions and identify opportunities for product and service improvement.
* Events & Outreach: Organise and attend events to connect with educators, build relationships, and promote our mission and resources.
What We’re Looking For
* Demonstrable experience in marketing and customer service.
* Strong verbal and written communication skills.
* Experience in managing social media and digital marketing campaigns.
* A proactive and resourceful approach to problem‑solving.
* Knowledge of the UK primary education sector is desirable but not essential.
Benefits
* Minimum of 25 days holiday, rising with service, plus 8 bank holidays and additional university concessionary days (approx 5 per year).
* Hybrid working flexibility where the role allows.
* Competitive local government pension scheme with a 19.2% employer contribution rate.
* Financial education and a comprehensive employee assistance helpline.
* Well‑being support – physical, mental and financial.
* Access to discounted university sports & gym facilities, on‑site nursery, discounted travel options, relocation scheme (for moves over 30 miles), training and development opportunities, and a vibrant staff network.
How to Apply
If you are a driven professional ready to champion our brand and customers, please complete the online application form and upload your CV with a covering letter detailing how you meet the criteria.
Equality, diversity and inclusion
At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.
As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.
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