To ensure customers equipment is cleaned, sanitised, and maintained to the highest standards, supporting health and safety compliance and optimal performance. This role delivers cost-effective servicing and light repairs for equipment supplied or maintained by HTG Trading. It suits someone who takes pride in keeping machinery spotless and running smoothly, with a flexible, proactive approach and strong commitment to teamwork and customer satisfaction.
Key Responsibilities and Duties Include
* Attend customer sites to clean, service, maintain, and equipment to a high standard.
* Disassemble and sanitize machines in line with food safety protocols; reassemble and test for full functionality.
* Monitor equipment performance and report faults or maintenance needs.
* Contribute ideas to improve servicing and repair practices.
* Comply with all company health, safety, and hygiene policies.
* Coordinate with kitchen and maintenance teams to avoid service disruption.
* Maintain accurate cleaning logs and escalate issues as needed.
* Aim for high first-time fix rates and reduce repeat visits through efficient use of labour and parts.
* Respond promptly to service requests from customers and Service Centre teams.
* Communicate clearly and professionally—phone calls must be followed up with email confirmation.
* Support colleagues, supervisors, and call allocators with feedback and collaboration.
* Carry out any other duties as directed by the customers or service management teams.
Daily Tasks
* Install and commission new systems.
* Perform scheduled 14/28-day cleans and regular preventative maintenance (PMs).
* Diagnose faults and resolve issues across all systems.
* Train site staff on basic operation.
* Support onboarding of new engineers with training on installs, cleans, and commissioning.
* Maintain effective communication with customers and service teams.
* Manage time and tasks efficiently—installation deadlines must be met.
Qualifications, Competencies, Skills, & Experience
* Ability to follow detailed instructions and food safety protocols.
* Strong attention to cleanliness and hygiene.
* Comfortable using cleaning chemicals and machinery (with safety training).
* Physically fit: able to lift parts, stand for long periods, and perform repetitive tasks.
Specialist Knowledge
* Correct Clean procedures
* Basic electrical and mechanical skills
* Refrigeration knowledge and awareness
* Product-specific knowledge
* Logical fault diagnosis
Preferred:
* Experience in fast food or food service environments
* Basic mechanical aptitude
* Strong time management and self-motivation
* Ability to work accurately and efficiently to meet time deadlines
* Good attention to detail when inputting information
* Ability to work as part of a team and independently when required.
* Demonstrate exceptional communication when interacting with external and internal customers
* Ability to carry out any additional tasks deemed necessary by management as the business and customer requirements evolve.
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