Medical Administrator and Care Coordinator
To provide comprehensive administrative support to the GP Partners, salaried GPs and the Practice Manager.
30 hours per week
Monday - Friday 12:00-18:30
Main duties of the job
Knowledge, Skills and Experience
* The post-holder ideally should have experience as a medical administrator and/or care coordinator.
* Experience in administration in non-medical fields can also be considered.
* Excellent word processing and typing skills are essential.
* The ability to communicate well with people at all levels is important; the post-holder will be expected to use his/her initiative
* Good time management skills and ability to prioritise workload
* Ability to multi task using different IT systems and processes
* Willingness to learn new systems and be confident in their use
* Sound knowledge of medical terminology is preferable but not necessary
* Good IT skills and knowledge of Practice systems, preferably EMIS, DOCMAN and Accurx
* Ability to work as part of a team and develop with the needs
About us
Grove Medical Centre is a GP practice located in a residential area of Egham. The practice provides GP services to 15,500 patients.
Services are provided from one location:
Grove Medical Centre - The Grove, Church Road, Egham, Surrey TW20 9QN.
There is a team of 3 GP partners, 7 salaried GPs (male and female).
The practice is also a training practice for doctors. Training practices help qualified doctors, known as registrars, complete the final stages of their GP training. The practice also provides training for nurses and paramedic practitioners.
The practice has a team of 3 nurses who provide nurse-led clinics and 5 healthcare assistants. The practice is supported by 2 clinical pharmacists and a Physician Assistant. GPs and nurses are supported by the practice manager, operations manager, team leaders and a team of reception, administration staff and care coordinators.
Grove Medical Centre is open 8am to 6.30pm Monday to Friday. The practice is part of a hub of GP practices which provides extended access appointments for patients during the week until 8pm and at weekends. Patients are able to access Out of Hours services through NHS 111.
Job responsibilities
Job Responsibilities
Administrative
To processall new patient registrations, both online and on paper.
To assistin the process regarding deceased patients and their medical record, includingcommunication with PCSE and other external agencies.
Tomaintain a register of all carers and to complete all administrative tasks inrelation to patients who have carers duties.
To dealwith telephone queries from healthcare professionals, solicitors, DVLA and othergovernment agencies. This is not anexhaustive list.
To ensure correspondence, reports, results etc.are filed promptly and in the correct records, ensuring that all recentcorrespondence is available when patients are seen.
To assist patients with problems presented either in writing or by contact withthe surgery or through their own GP and elevate to the manager, where needed.
To update patients medical records from letters/Docman.
To complete all tasks related to patient records(summarising, deductions, notice of change forms, consent forms) on EMIS, Docmanand any other systems.
To assist with inbound document coding.
To beaware of the current legislation and legal implications of requests fordisclosure of patient data/information and to be sensitive to patient wishes.
To carry on administrative tasks as requested bythe Operations Manager.
To acknowledge limitations in completing certaintasks and request support from senior staff members.
CareCoordination Duties
Proactivelyidentify and work with a cohort of people to support their personalised carerequirements and inviting them for relevant appointments.
Toraise awareness of health promotion and NHS health checks in practices,including inviting patients to attend appointments.
Torecall patients who have missed important appointments.
Tosupport patients to access their records online and understand the variouslevels of data sharing.
Tosupport the practice in achieving QOF and other DES/LES targets as wellas CQC work.
Explore and assist people to access personal health budgets whereappropriate
Person Specification
Experience
* Experience as a medical administrator is desirable but not essential.
* Experience of working in a healthcare setting, preferably in primary care.
* Experience of working through multiple systems at the same time in a time-efficient manner.
* Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports
* Experience of working with healthcare professionals and or previous experience in the NHS.
* Experience of working in an non-medical secretarial role or in a PA role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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