Position Summary
The UK Field Service Engineer is responsible for installing, calibrating, maintaining, and repairing precision measurement equipment at customer sites. This role ensures that instrumentation and metrology systems operate to specification, supporting customers in achieving compliance, accuracy, and process efficiency. The ideal candidate has strong technical knowledge, excellent customer‑facing skills, and the ability to work independently in the field and is willing to travel outside of the UK.
Key Responsibilities
* Deliver the highest level of service and technical support to UK and global customers, ensuring a consistently exceptional customer experience.
* Install, calibrate, and perform troubleshooting on current production instruments at customer sites.
* Diagnose and resolve instrument issues efficiently, using a methodical and resourceful approach.
* Utilisation of CRM for all Service business and activity, installs, repairs, AMECARE contracts, including customer feedback capture and maintenance of asset database.
* Ensure all customer equipment operates at or above factory specifications, maintaining optimal performance and reliability.
* Maintain outstanding customer satisfaction through professional communication, technical excellence, and proactive support.
* Willing to travel for a minimum of 2 weeks outside the UK.
* Support UK/Global Taylor Hobson offices via the Taylor Hobson Helpdesk.
Requirements for Consideration
* Must hold a degree in Electronic or Mechanical Engineering or possess equivalent technical experience within metrology or a related service field role.
* Required 3+ years of experience in a similar industry.
* Experience with Measuring Instruments/Machine Tools is preferred.
* Strong technical acumen.
* Good communication skills and presentation skills.
* Hold a full UK driving licence.
What Taylor Hobson Offers You
* A fun, relaxed and supportive working environment.
* 1 pm Friday finish.
* Competitive salary and 25 days holiday including Christmas.
* Fantastic and supportive onboarding to ensure joiners are well integrated and comfortable at Taylor Hobson.
* Generous matched pension scheme.
* Life assurance.
* Option to join private health plan.
* Enhanced maternity pay.
* We are invested in developing your skills and will promote and encourage progression through the business.
* Mentoring and guidance for accreditation.
* Opportunity to get involved with charity and fundraising, which we are passionate about.
* Company Vehicle.
* Sports and Social Club – fun events and activities throughout the year including Christmas party.
* Perkbox – our rewards app offering discounts from a multitude of retailers, a GP service and a 24-hour Employee Assistance Program to ensure the health and wellbeing of our employees.
* On-site mental health first aiders.
* Employee referral scheme of £1000.
* Cycle to work scheme.
* An inclusive workforce.
* Free onsite parking, electric charging points and easy access to the city centre.
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