Position description
Type of assignment
Full-time Regular
Function
Support function - Business Development
Job title
Sales Support Manager
Position requirements and constraints (working hours…)
Thomas has been promoted internally and this is his current role to be filled
Job description
The purpose of the department is to win, retain and develop business. The Business Support team is accountable for specific support activities to GEODIS Freight Forwarding commercial owners in Business Development, product, and operations.
Working in collaboration with the NSM, Product teams in the UK & Ireland, the Business Support Manager is responsible for the daily support of the GEODIS network to ensure customer's demands are met. Covering, but not limited to, forwarding activity, quotations, billing queries and reporting. Leading the Inside Sales Team & Sales Provide RFQ pricing & ad hoc rates to overseas partners/offices, regional teams and customers using appropriate GEODIS tools as directed
•Lead the Inside Sales Team to deliver new business growth through portfolio management & Telesales drives
•Lead The Sales Support teams to support internal & external new business growth
•Support to quote all spot shipments from GEODIS network and customers where MSR / self-serve does not apply
•Sales Lead registration and distribution to BDM's
•Reporting Quote Statistics (success ratio)
•Transition won shipment and tender information to relevant Branch & operations
•Maintain the internal network pricing reference website information & rates, liaison with Business Support
•Inform pricing updates to relevant support teams for WWICs, CargoWise-1, GEOBID, GR8 etc. as required.
•Corrective Actions – identify & recommend changes in process to improve overall company performance and competitiveness
Dimensions and Quantities
•Reporting to the UK Sales Director
•Close liaison with the Ireland Product Managers and Regional Tender Desk
•Full time, 5 days (Monday-Friday) 37.5hrs per week
•Hours: 0900 - 1730 or as required according to needs of the role
•Direct Reports as approved and directed, Inside Sales and Sales Support.
Key Activities / Accountabilities
Manager Accountabilities
•Day to Day management of all Inside Sales & Support staff ensuring internal and external deadlines are met.
•Supervision as required of the training of other members of the department in all elements of pricing to include constant supervision of performance and supporting continuous improvement
•First line leadership of direct reports within the team to include maintaining Holiday & Sickness records to provide adequate cover for the department
•Support the completion of Tender documents to include interaction with the required stakeholders in Group and UK with regular interaction with the Product Managers where appropriate to ensure the commercial offer is optimised.
•Analytical approach to Quotes and Tenders with data analysis to support key commercial decisions, recommendations, and priorities. Pro-active approach towards upcoming UK and group Tenders with constant interaction with group & UK BD/Product Managers
•Supervise the administration of Spot pricing from the Overseas Network and Geodis customers based
Applicant's profile
Working time (%)
100
Position location
Position place
Europe, United Kingdom, England, Hounslow
Location
LHR
Candidate criteria
Years of experience in similar position
Confirmed (5 to 10 years of experience)