Customer Service Advisor
Huntingdon
Full time - permanent
Monday to Friday
£22,000 base salary with on targets earnings of £30,000 with commission
**Good telephone skills?
**Like talking to people?
Our client, a leading company, is looking for an ambitious and driven Customer Service Advisor to expand their existing team. You would be joining a busy, sociable contact centre, working at beating heart of the company which prides itself on service and collaboration to provide solutions for their clients. You will be responsible for answering calls and up-selling services available to customers who contact you. To be suitable, you will have great telephone skills and some sales experience, whether that comes from a hospitality, retail or office environment. Full training and support will be given.
As a Customer Service Advisor, you will be an integral member of the team. Your key responsibilities will include, but are not limited to:
Provide a premium experience to all our customers, you will be the first point of contact within our customers
Achieve set realistic targets for call volumes through both inbound calls and outbound prospecting
Use internal systems to be able to accurately advise maintenance items due, as duty of care to our customers
Manage time productively to be able to answer inbound calls quickly and efficiently
Ensuring data capture is completed from customers to maintain accuracy of their details and in line with GDPR
Answering inbound calls from customers wanting services, with the aim of up-selling the services available
Dealing with inbound emails providing support to customers
Updating and maintaining the database with all customer and claims information
To be suitable, you will demonstrate the following skills and experiences:
Confident telephone manner
Sales experience is a plus, ideally over the phone
No prior experience needed in this exact role but computer skills are essential
A background in hospitality or customer-facing retail is welcomed
A helpful, positive attitude
Ability to work in a team but alone when necessary
Well organised
Able to deliver high standards of service
Willingness to learn
Want to know more? Please apply now -this opportunity won't be around for long!
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