Role Overview
The Senior Ops Associate leads management of morning drivers & routes (RC1). You are responsible for full delivery of RC1 (set off, driver support, rescues).
The role is execution‑focused but with real‑time decision‑making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early.
Responsibilities
* Responsible for HIVED Driver management during rotation to deliver exceptional OTR day‑time performance.
* Support to the Ops Manager.
* RC1 OTR:
o Lead set‑off
o Lead route monitoring, including incidents support & abandonment organisation
o Support with capacity and pool management (Plan vs Actual) & performance management
o Support with driver issues for escalations and approvals (e.g., missed payments, reassignments, abandonments)
* Support continuous improvement & standard & operating procedure improvement.
* Motivated to step up to cover Ops Manager when needed.
* Maintain safety, standards, and productivity discipline.
* Maintain fleet, charging, roadworthiness and hygiene.
Requirements
* 2‑5 years’ experience operating in fast‑paced OTR / dispatch / last‑mile operations.
* Experience of driver operations, route execution, and dispatch accuracy.
* High urgency, strong communication, strong escalation habits.
* Comfortable solving real‑time operational pressure during peak windows.
* Able to communicate effectively, build relationships and work cross‑functionally.
How we reward our team
Salary: £32,000 – £35,000 per annum (depending on experience)
* Dynamic working environment with a diverse and driven team
* Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
* 25 days of holiday allowance plus public holidays
o If you’re on a 4 days on – 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays.
o Similarly on 4 days on – 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
* 1 Birthday Day Off + 2 Tenure‑Based Additional Days Off
* Subsidised Private Medical Insurance including dental, vision & mental health therapy
* Bi‑annual performance reviews and tailored development plans
* Annual compensation review
* Team lunch provided once a week
* Quarterly team socials and annual sports day
* Enhanced maternity/paternity/adoption policy as day 1 right
* Community volunteer days
* Cycle to work scheme
* Dog friendly office and depots
* MacBook Air or Windows Laptop (depending on your preference)
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