Customer service advisor

Job Description

Company Description 1 Answer Insurance Services Ltd is a specialist insurance provider dedicated to offering customers a single, reliable point of contact for a wide range of insurance needs. The company focuses on simplifying the insurance experience by delivering clear, tailored advice and support. Team members work in a collaborative environment that values professionalism, integrity, and customer care. Joining 1 Answer Insurance Services Ltd means contributing to a service-driven culture where customer needs are at the center of every interaction.

Role Description This is a full-time, on-site Customer Service Advisor role based in Polegate. The Customer Service Advisor will handle incoming calls and queries, providing clear, accurate information about insurance products and services. Responsibilities include supporting customers with policy questions, processing changes, renewals, and cancellations, and ensuring all customer records are updated accurately in internal systems. The role involves resolving issues promptly, following up on customer requests, and escalating complex cases when necessary. The advisor will also work closely with colleagues to maintain high service standards and contribute to overall customer satisfaction and retention.

Qualifications

• Strong customer-focused service skills, with the ability to listen, understand needs, and provide appropriate solutions.
• Experience delivering high levels of customer satisfaction and managing customer expectations professionally.
• Confident and clear telephone manner, with the ability to handle a range of customer calls calmly and courteously.
• Proven background in customer support and customer service, preferably within insurance, financial services, or a similar regulated environment.
• Excellent verbal and written communication skills, with strong attention to detail and accurate data entry.
• Ability to work effectively on-site in a team environment, managing time and workload to meet targets and deadlines.
• Basic IT proficiency, including use of CRM or policy administration systems; willingness to learn new software tools.
• Previous experience in an office-based or contact center role is beneficial; insurance knowledge or relevant industry training is an advantage.