Working hours - 9.00am to 5.00pm Monday to Friday, 37.5 hours per week. As a Facilities & Operations Manager, you play a critical role in ensuring the safe, efficient, and high-quality operation of the properties. Reporting to the Head of Operations and working in parallel with The General Manager, you provide operational and facilities expertise that supports the delivery of exceptional resident experiences and high-performing, compliant buildings. You ensure that all properties adhere to VervLife policies, procedures, and operational standards, proactively identifying risks, managing compliance requirements, and resolving issues to maintain safe and well-managed environments. Through your oversight, you help sustain operational efficiency, asset integrity, and consistent service delivery across the asset. In this role, you oversee facilities management, compliance, performance monitoring, and operational best practice. You contribute to strong financial outcomes, the smooth running of building operations, and the continuous improvement of service standards. Your work enhances the resident journey, supports positive client relationships, and ensures each property performs in line with VervLife’s commitment to quality, safety, and operational excellence. Your Respnsibilites: Facilities Management & Compliance Lead and coordinate all aspects of facilities management across the property, ensuring full compliance with statutory requirements and internal standards. Oversee planned and reactive maintenance, contractor management, permit-to-work systems, and asset lifecycle planning. Maintain robust compliance with health and safety legislation including Fire Safety, HSE requirements, risk assessments, incident reporting, and safe systems of work. Conduct regular property inspections, audits, and compliance checks to proactively identify and resolve issues. Support the delivery of sustainability and ESG-related initiatives within the property. Operational Support & Property Oversight Work alongside the General Manager to maintain operational excellence, ensuring adherence to VervLife policies, processes, and service standards. Support the day-to-day running of the property, stepping into GM responsibilities as required, including during periods of absence. Maintain accurate operational documentation, reporting, and audit records. Support peak operational periods such as resident move-ins, move-outs, and seasonal turnaround. Resident Experience & Customer Service Contribute to the delivery of a high-quality resident experience by supporting customer engagement, service delivery, and issue resolution. Act as an escalation point for complex resident concerns or building-related issues to ensure swift and effective outcomes. Support the resident journey throughout their stay, maintaining strong communication and service responsiveness. Sales, Lettings & Financial Processes Provide operational support to ensure properties are presented to a high standard during sales and lettings activity. Support rental income performance through effective operational processes including rent collection and arrears monitoring. Contribute to financial reporting, cost management, and annual budget preparation. Ensure operational controls and financial procedures are adhered to across the property. Stakeholder Collaboration Work collaboratively with the General Manager and Head of Operations, providing facilities and compliance insights to support property-level reporting. Liaise with contractors, service partners, and regulatory bodies to ensure safe, efficient, and compliant service delivery. Support the General Manager & Head of Operations with property-level reporting, compliance updates, and operational insights for the client. Risk Management & Incident Response Lead incident management and emergency response activities as required, ensuring risks are controlled and escalated appropriately. Coordinate with internal teams and external agencies including HSE, Local Authorities, and Fire & Rescue Service where necessary. Maintain a strong focus on safety, risk mitigation, and operational resilience. Skills, Experience & Attributes Strong background in facilities management, building operations, or property management- ideally within residential or BTR sectors. Excellent understanding of health and safety compliance, maintenance coordination, and contractor oversight. Highly organised with strong problem-solving and analytical skills. Excellent communication, customer engagement, and stakeholder management abilities. Confidence and capability to step into GM responsibilities when required. Financial awareness and experience supporting budgets, reporting, and cost control. Professional, calm, and proactive approach to operational challenges. Benefits 25 days annual leave birthday off Pension, cycle to work scheme Discounts/cashback via CoLab Our Ambition At VervLife, we strive to enhance the wellness of our residents and optimise our clients' investments. We're advocates for the rental revolution, valuing community, sustainability, and diversity in everything we do.