VOIP Technical Support Engineer
This is a great opportunity to join a growing and well-established telecommunications provider delivering hosted voice, broadband and connectivity services to businesses across the UK.
You’ll work as part of a friendly, supportive tech team where customer service and technical ability are valued equally. This is ideal for someone who enjoys troubleshooting, wants to build strong relationships with customers and resellers, and is keen to grow their career in telecoms.
If you’re the type who takes pride in fixing problems properly (not just closing tickets), enjoys working with VoIP and broadband services, and wants stability with proper progression and training, this role ticks a lot of boxes.
Responsibilities:
• Provide technical support for Hosted VoIP, SIP Trunks, PSTN, ISDN and Broadband services.
• Respond to customer queries via phone and email within agreed SLA timescales.
• Diagnose and resolve faults effectively with a focus on first-time resolution.
• Support customers and resellers across a hosted voice and connectivity portfolio.
• Configure hosted phone systems, routers, and hosted tenants.
• Raise faults with external suppliers and manage through to resolution.
• Order and provision hardware where required.
• Arrange engineer visits to customer sites where necessary.
• Keep customers informed of planned network maintenance.
• Maintain accurate records in internal systems.
• Support internal teams when required.
• Onboard new partners onto hosted voice services.
Skills / Must Have:
• Interest or experience in Hosted Telephony and VoIP.
• Experience with Broadband and Router configuration.
• Awareness of SIP, VoIP, or hosted voice platforms (Gamma experience is a plus).
• Excellent customer service and communication skills.
• Strong troubleshooting skills and a methodical approach.
• Comfortable working within a shift-based support environment.
• A positive, professional attitude and willingness to learn.
Benefits:
• 28 days holiday inclusive of bank holidays, increasing with service up to 33 days.
• Option to buy and sell holiday.
• Private healthcare scheme.
• Mobile and broadband rental discounts.
• Flexi-time scheme.
• Free onsite parking.
• Paid charity day.
• Cycle to work scheme.
• Study support.
• Performance recognition incentives.
• Team events and social activities.
• Refer-a-friend scheme.
• Free eye tests.
Salary:
Up to £26,000 per annum depending on experience.
Location:
Huddersfield
Office-based, 5 days per week.
Shift Pattern:
Monday to Friday (rota-based)
• 08:00–16:00
• 09:00–17:00
• 10:00–18:00
Prospective employer
A growing UK-based specialist in hosted telephony and broadband solutions serving business customers nationwide.