Evolve IT is excited to be partnering with a growing organisation based in the Edinburgh area to recruit an IT Support Analyst. This is a fantastic opportunity to join a dynamic team where you’ll have the chance to expand your technical skills, gain valuable experience, and contribute to meaningful IT projects—all while supporting a diverse user base. You'll be joining a close-knit IT support team responsible for maintaining and supporting a wide range of IT systems across multiple sites. Your work will be crucial in ensuring smooth day-to-day operations that align with the demands of a fast-growing business. The ideal candidate will bring experience in an IT Support Analyst role, providing 1st and/or 2nd line support. We're looking for someone who is team-oriented, customer-focused, and capable of delivering quality technical support while contributing to a collaborative and supportive work environment. Responsibilities: * Effectively manage and prioritise assigned tasks to ensure prompt resolution of IT support requests. * Collaborate with third-party IT vendors and internal support teams to resolve issues efficiently. * Investigate the root causes of IT equipment problems and propose effective solutions. * Ensure the proper setup, installation, and configuration of all IT hardware and devices. * Maintain clear, detailed documentation of incidents, troubleshooting steps and resolutions for future reference. * Deliver outstanding customer service with a proactive and positive approach across all areas of the business. * Comply with security and data privacy policies and escalate potential business risks when identified. Successful Candidate Profile: * Technical knowledge of Windows 11, Server 2016, 2019 & 2022 environments. * Familiarity with Microsoft 365 applications, particularly Exchange online, Teams, SharePoint, and OneDrive. * Experience with Azure AD management and network printer systems. * Strong problem-solving skills paired with effective communication and customer service abilities. As a valued member of this dynamic team, you'll enjoy a comprehensive rewards package designed to recognise your contribution. This includes a competitive salary, a profit share bonus, a generous employer pension contribution, private medical insurance and much more. This role will be office based and may require very occasional visits to additional sites. If you're seeking a fulfilling opportunity to develop your skills and make a meaningful impact within a supportive and forward-thinking environment, we’d love to hear from you. This is your chance to play a key role in a company that champions innovation, teamwork, and excellence within an interesting industry. If this is ticking all the right boxes for you, then hit apply