Role Summary
ITS Property Maintenance is looking to support the appointment of a reliable and organised Administrator / Planner to provide comprehensive office and planning support to a busy Social Housing Repairs team.
You will play a key part in keeping administrative, planning and scheduling processes running smoothly, ensuring information is planned and recorded accurately, documentation is well maintained, and the team is supported in meeting repair deadlines.
Project Background
ITS Property Maintenance is working in partnership with a client to source a scheduler/planner to support their multiple social housing responsive maintenance contracts.
Duties and Responsibilities• Allocate work to trades people within given time scales • Resource work efficiently by being aware of tradespeople’s availability and knowing where they are at all times • Promote and maximise 1st time fix • Monitor and report service delivery issues to senior service controller • Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery • Produce client reports • Manage appointments and an appointment system
What You Will NeedEssential criteria: • Previous experience in a customer facing role (for example, experience working in a call centre or retail) • Ability to work well under pressure • Ability to engage people and build strong working relationships with trades, colleagues, clients and managers Desirable criteria: • Previous experience working in a Planning, Customer Service or Call Centre role • Experience in social housing repairs and maintenance
Next step to apply for this Administrator / Planner role:
As a candidate ideally with similar experience, you will already know the technical specifications of this role, but following your application of interest, you will have the role explained in more detail
ITS Property Maintenance are acting as an employment agency for this vacancy
ITS Property Maintenance specialise in working within the social housing sector where we work with: ✅ Housing Association ✅ Local Authority ✅ Direct Labour Organisation ✅ Maintenance Contractors ✅ Estates Department ✅ FM Contractors. Providing ✅Maintenance Trades and Labour Operatives ✅Operational Management Staff ✅Customer and Delivery Support Professionals