TECHNICAL CUSTOMER SUPPORT SPECIALIST
Salary: £30,000
Location: Northwich - hybrid
Contract: Permanent
Hours: Mon-Fri (08:00-17:00) or (08:30-17:30)
This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products.
Job Spec:
* Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately.
* Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits.
* Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions.
* Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities.
* Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services.
* Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team.
* Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments.
* Document all customer contact data and activities accurately
* Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes.
* Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues.
Person Spec:
* A postgraduate with a qualification in Electrical Engineering is essential
* Experience or knowledge of Electrical Engineering experience
* Proficiency in using SAP or similar CRM systems
Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters.
Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates