Main Duties:
* Responsibility for managing a large case load of remortgage files
* Monitor and deliver fully against personal targets
* Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
* Responsible for dealing with complex aspects of the remortgage transaction
* Overall responsibility for files from opening through to completion with administrative support
* Provide an exceptional service both to the client but also to introducers and associates
* Deal with complex enquiries
* Recognise potential risks and resolve issues without putting the client or business at risk
* Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA's) and in accordance with regulatory and statutory requirements
* Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
* Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
* Provide support and coaching to Trainee Case Managers
* Optimise the client experience through use of our conveyancing systems and technology
* Suggest improvements to current policies and procedures
Skills Required:
* Looking for a skilled Case Manager with preferably around 2+ years' previous experience.
* An Enthusiastic team-player and natural self-starter able to work on own initiative.
* The Ability to deliver a high level of customer service.
* Strong attention to detail and verbal and numerical skills.
If you have remortgage experience and are interested in this role, please apply ASAP!