Customer Support Administrator
Are you ready to take your customer service skills to the next level? Lloyds Banking Group are seeking a dynamic and enthusiastic Customer Support Administrator to join our team on a temporary basis in the vibrant Central Waterfront, Dundee. This role is perfect for someone who thrives in a fast-paced environment and loves to make a difference in customers' lives!
Contract Details:
Contract Type: Temporary
Start Date: April 20th, 2026
Contract Length: 3 months
Working Pattern: Full Time (Mon-Fri, 9 am - 5 pm)
Work Arrangement: 3 days per week from homeLocation:
Our office is conveniently located just a 5-minute walk from Dundee train station, making it easily accessible for all.
What You'll Do:
As a Customer Support Administrator, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include:
Acting as a liaison between complaints officers and customers
Providing regular updates to customers via phone or email
Managing customer correspondence and maintaining an organized inbox
Logging all correspondence on the case record
Processing payments to customers accurately
Collaborating with internal teams to resolve issues
Logging new complaints and ensuring they are addressed promptly
Balancing phone-based work with administrative tasks
What We're Looking For:
To succeed in this role, you should possess the following skills and experience:
A solid background in administration
Excellent phone-based customer service skills
Ability to handle challenging calls with grace and professionalism
Strong verbal and written communication skills
A good level of IT proficiency
Adaptability and a positive attitudeBenefits You'll Love:
Weekly Pay with online payslips for your convenience.
Annual Leave: Enjoy an annual leave allowance of 31 days per year.
Employee Assistance Programme: Access to support when you need it.
Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more.
Smart Spending App for easy management of your finances.
Workplace Pension Scheme to secure your future.
Why Join Us?
Full Training Provided: We believe in your potential and will equip you with the skills you need to excel in this role.
Supportive Environment: Join a team that values collaboration and open communication.
Flexible Work Options: Enjoy the balance of working from home and in the office.
If you're looking for a rewarding opportunity to make a positive impact and grow your career in customer service, we want to hear from you!
Apply Now! Send your CV and you will hear from us within 2 working days.
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