Technical Escalation and Operations Coordinator - 3 months FTC
Shift pattern: Monday - Friday 09:00-17:00
Location: Hybrid - New Milton
This role is a UK based role and any hybrid/remote work must also be within the UK.
Start Date : ASAP
161 hours holiday per annum
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking
Experience: 2/3 years experience in a similar role involving project coordination, or operations management
Project Management: Experience in project management is an advantage but not essential.
Excel/Reporting: To maintain effective scheduling of technical team project time to meet business priorities. To provide regular performance reports and analysis to identify trends and support continuous improvement efforts.
Experience in a similar role involving project coordination, or operation coordination.
Project Management: Experience in project management is an advantage but not essential.
Excel/Reporting: Escalation Management: Oversee escalations, ensuring all issues are triaged, resolved promptly, and customer updates are regularly communicated.
Ensure that SLAs are consistently met by tracking response times, monitoring progress, and coordinating with team members.
Project Coordination: Ensure that technical projects are on track by working with team members to plan and schedule project time in alignment with business priorities.
Reporting & Performance Analysis: Regularly report to the Technical Lead on team performance, highlighting trends, identifying areas for improvement, and assisting with strategic planning.
You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.