ARE YOU THE ONE?
Seeking a dynamic Omni Channel Merchandiser to ensure retail stores match Samsung brand guidelines. Responsible for regional store oversight, compliance, and GTM rollouts. Focus on call file coverage, RMS registrations, product launches, and flexible geographic coverage.
WHAT YOU’LL BE UP TO
EXECUTION
* Ensure full call file coverage in designated regions, with frequent communication with key stakeholders.
* Support, monitor and report successful go to market roll-outs and product launches.
* maintain contact centre knowledge hub and training areas.
* Identify operational quick fixes when needed
BUILDING RELATIONSHIPS
* Manage retail relationships in assigned regions, be the point of contact for regional compliance matters
* Prepare locations for VIP visits and events, conduct regular visits for relationship-building and monitoring
* Seek guidance from management for team alignment
COMPLIANCE
* Manage compliance and Point of sale (POS) messaging for brand and retailer guidelines
* Regional escalation point for compliance issues, adhere to SLAs and compliance standards
* Address concerns promptly
REPORTING
1. Report operational and compliance issues, offering valuable insights
2. Manage Retail Merchandising ...