Job Title: Lead Officer
Location: Rugby
Length: 3 months potential extension
Rate: Flexible £28ph>
Job Role:
You will be responsible for managing and supporting Housing Officers to deliver high-quality housing services, ensuring legal compliance and effective enforcement of tenancy conditions. The role involves direct engagement with tenants, overseeing complex cases such as antisocial behaviour, and promoting tenancy sustainment through multi-agency collaboration. You'll be expected to handle complaints, lead on case management processes, and liaise with internal teams and external organisations to support service delivery for the client. Additionally, you'll ensure accurate case documentation, monitor service performance, and contribute to ongoing improvements through data analysis.
Leadership & Supervision: Manage and support Housing Officers to deliver high-quality housing management services across general needs and independent living schemes, including oversight of case recording and service performance.
Legal & Enforcement: Represent the Council in legal proceedings, oversee tenancy enforcement, manage high-risk antisocial behaviour cases, and ensure appropriate legal action is taken where necessary.
Tenant Support & Engagement: Conduct final tenancy reviews, promote tenant participation, and provide comprehensive advice through various channels with a strong focus on customer care and sustainment.
Collaboration & Partnership: Coordinate with internal teams and external partners to deliver joined-up housing services, organise case conferences, and develop multi-agency support packages for tenants.
Complaint & Case Management: Respond to complaints, investigate breaches of tenancy, and supervise staff in handling housing management requests such as mutual exchanges or successions.
Monitoring & Reporting: Install and monitor noise recording equipment, ensure accurate case documentation, prepare detailed reports, and contribute to service improvements through performance data analysis