Salary: £30,000 - 35,000 per year Requirements:
* Demonstrated experience supporting end users for IT & Applications
* Strong technical troubleshooting ability with excellent problem-solving skills
* Confident working independently and managing workloads under pressure
* Highly organised with strong prioritisation and multitasking capability
* Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users
* Strong attention to detail and a commitment to delivering high-quality service
* Curious, analytical mindset with a desire to continually develop technical knowledge
Responsibilities:
* Provide 1st line IT support across hardware, software, networks, and cloud services
* Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents
* Troubleshoot business application issues, integrations, and user errors within BC and connected systems
* Manage new starter onboarding: account creation, hardware configuration, and access setup
* Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications
* Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP)
* Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements
* Escalate complex technical issues to internal teams or external vendors when needed
* Maintain accurate technical documentation, knowledge base articles, and support procedures
* Act as a key liaison for IT suppliers, software providers, and support partners
* Deliver ad-hoc user training, best-practice guidance, and system walkthroughs
* Ensure compliance with IT policies, security standards, and internal processes at all times
Technologies:
* Cloud
* Hardware
* Support
* Security
More:
We are a rapidly expanding company based in Crewe, offering up to £35,000 for a proactive 1st Line Support Engineer to join our dynamic team. In this key role, you will combine BC application support with 1st line IT service desk responsibilities, ensuring users receive fast, accurate, and high-quality support. We value individuals who thrive in a busy environment, enjoy solving problems, and take ownership of their work. Join us and be part of an innovative team where your contributions truly matter.
last updated 51 week of 2025